Virtual Roundtable Topic Voting

Engines of Engagement: How Digital, IT and marketing Leaders are Evolving Customer Personalization

Ahead of the Virtual Roundtable hosted by & Akamai on 7th Dec 2020, EST: 2:00 PM/ PST: 11:00 AM, we’ve collated the Challenges you’ve submitted for voting.

You have 3 votes only. You can use a maximum of 2 votes per Challenge.

Akamai (7th Dec) - Virtual Roundtable Topic Voting
1. As technology evolves and personalization becomes more invasive, how should marketers/brands/businesses address and balance the demand for performance with the exposure to customer information? Developments like Amazon Sidewalk that enables Wi-Fi sharing, CCPA (california consumer privacy act), biometrics (using facial recognition, fingerprint, scans, etc for authentication), and the merging of healthcare with virtual medicine and fitness devices are presenting new levels of details beyond basket size, prior purchases and web behaviour's. This level of intimacy brings about enormous opportunity (market allergy medicine to customers who search for remedies or seek medical advice/treatment and the like). However, it can present huge vulnerability and requires elevated responsibility from soliciting parties.
2. How has COVID-19 affected the way customers are engaged? What are the biggest learnings and digital opportunities for WFH?
3. How to put together and implement a viable Data strategy that aligns with the Marketing use-cases and maximize ROI for the business?
4. As the age of hyper personalization continues, how much control should the customer have to tailor his/her experience? Potentially if the personalization is based on incorrect data/information then customer experience will be very poor. In many cases the personalization algorithm might also be faulty giving emphasis to wrong aspects. Currently very few apps/platforms allow extensive control in customer’s hands. This is not only a challenge for the customer/user but also for businesses/brands as they may be leaving many opportunity on the table.
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