DATE: 18th May 2021 | TIME: 3.00pm to 4.30pm (BST)

The Trailblazers: Leading The Remote Working Transformation

As part of the BT sponsored thought leadership programme: The Trailblazers: Leading The Remote Working Transformation, we invited Business leaders to come together to look at the technology brought into their organisations following Covid-19, and the challenges they were facing as a result of this.

In this exclusive roundtable event, attendees were invited to submit challenges they were facing. These were then voted on by their fellow participants, the most popular being discussed in the group.

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TechPros brought together four senior technology experts to discuss issues they were facing following the pandemic. The challenges were:

1) Legacy office-based platforms were used pre-pandemic, whereas cloud collaboration tools have become increasingly popular since the pandemic hit. How are you preparing for the return to the office in terms of these platforms?

2) With the likely permanent shift to remote living, how have companies managed the transition while still providing a leading customer experience?

The context of each challenge was discussed which flowed into a Q&A as well as a discussion around the solutions.


Frédérik Arns - Head of Digital Business & Technology Consulting DACH, Cognizant
Ananthakrishnan Jayaraman - Senior Director, IT Applications, Informatica
Tim Marsden - Senior Director Technology Partner Ecosystem, Zendesk
Marc Paczian - Head of Channel Solutions, EMEA, Dropbox
Aideen Forde - Senior Practice Manager Voice, Unified Comms and Contact Centre, BT Ireland
Eddie O’Rourke - Global Business Development Manager, BT Ireland
Tim Donnelly - Technical Solutions Architect, BT Ireland