In this exclusive roundtable event, attendees were invited to submit challenges they were facing. These were then voted on by their fellow participants, the most popular being discussed in the group.Event Overview
TechPros brought together four senior technology experts to discuss issues they were facing following the pandemic. The challenges were:
1) Legacy office-based platforms were used pre-pandemic, whereas cloud collaboration tools have become increasingly popular since the pandemic hit. How are you preparing for the return to the office in terms of these platforms?
2) With the likely permanent shift to remote living, how have companies managed the transition while still providing a leading customer experience?
The context of each challenge was discussed which flowed into a Q&A as well as a discussion around the solutions.
Frédérik Arns - Head of Digital Business & Technology Consulting DACH, Cognizant
Ananthakrishnan Jayaraman - Senior Director, IT Applications, Informatica
Tim Marsden - Senior Director Technology Partner Ecosystem, Zendesk
Marc Paczian - Head of Channel Solutions, EMEA, Dropbox
Aideen Forde - Senior Practice Manager Voice, Unified Comms and Contact Centre, BT Ireland
Eddie O’Rourke - Global Business Development Manager, BT Ireland
Tim Donnelly - Technical Solutions Architect, BT Ireland
"The richness of the perspectives that was brought into this short time was incredible. I came out with a lot of useful ideas that could be applied."
"The panelists had a great mix of experience across industries and technologies, and the format enabled an open and deep discussion on the new remote working world topic, the key areas to be addressed and different perspectives on how businesses are doing that today and where they can get help. Very informative, thank you."
"I very much enjoyed the discussion. The roundtable provided a good mix of different angles. Listening to the vast but different experience from the participants provided not only new perceptions on solving tomorrow’s problem on how we are going to work but allowed to frame an insightful holistic picture of the future of work."