TDS Telecommunications Corp.
David Dudsak
Vice President of Network Operations Service Assurance and Support
Organisations are always looking to improve efficiencies across their internal processes and procedures, and AI and automation are the perfect tools to help them do so. And yet, fear of automation still exists across global workforces. It’s based on the idea that machines will be taking over jobs.
TechPros.io facilitates industry learning for senior executives in business and technology roles. Participants in our programmes contribute to industry publications by taking 30-minute interviews and have access to a range of insights from their peer group. We also host engaging virtual roundtable events and interactive panel discussions, often part of wider thought leadership initiatives sponsored by leading brands.
Contributor
Quote
Publication
Industry / Sector / Sponsor
Rockridge Digital
Joe Bresler
Chief Digital Strategist
"As salespeople are becoming more proactive in a digital-first marketplace, marketing teams also need to find ways to own and manage these new channels"
Marketing Services, Network Sunday
Raphaël Mazoyer
SENIOR DIRECTOR OF ALIGNMENT, GLOBAL CUSTOMER EXPERIENCE
"Just because you think people will take actions in a certain order, doesn't mean they necessarily will."
Customer Service, Unifii: CX
Andrzej Tabor
Head Of Customer Service
"Customers now have high expectations that digital interactions should be quick, seamless and automated."
Customer Service, Unifii: CX
Sunweb Group
Deepika Gupta
Chief Technology Officer
"It is key to take into account the business needs when defining the cloud strategy. Failure to meet these expectations will result in frustration across the customers."
Leisure, SoftIron
Medtronic
Miguel Coelho
Senior Director Finance - Canada
"Relying solely on one country for manufacturing may have been the cheapest option previously, but now presents risk and volatility to the supply chain."
Medical Equipment Manufacturing, Taulia
7IM
John Tuach
IT Strategy Solution Architect, Seven Investment Management LLP
"Behaviours are changing. We’re not just competing within our industry and our peers but with other industries too. Customer expectations have changed, and you have to be able to offer the same kind of service they have come to expect on other platforms."
Investment Management, Assured Thought
Rusty Bishop, PhD
CMO & Down Funnel Specialist
"Companies that fail to embrace the new opportunities that digital technology brings will soon find themselves struggling to keep up, the time to start changing is now."
Marketing Services, Network Sunday
Jade Global
Karin Maday
Senior Vice President - Customer Success
"The key to delivering a great customer experience is to show buyers that you understand their needs and their concerns."
IT Services & Consulting, Unifii: CX
Merck Life Science
Wolfgang Halter
Head of Data Science for the Life Science business of Merck
"Innovation in data science can mean the methods, or the actual applications. Current methods are very mature but what is keeping us from unlocking potential is the application of tools which reduce barriers and hurdles."
Biotechnology Research, Genestack
Kyndryl
William Genovese
CIO Advisory Partner
"Companies that don’t have the budget or choice are being held hostage in some cases, and if that hosting goes down, it’s crippling."
IT Services & Consulting, SoftIron