TDS Telecommunications Corp.
David Dudsak
Vice President of Network Operations Service Assurance and Support
Organizations are always looking to improve efficiencies across their internal processes and procedures and AI and automation are the perfect tools to help them do so. And yet, fear of automation still exists across global workforces. It’s based on the idea that machines will be taking over jobs.
TechPros.io facilitates industry learning for senior executives in business and technology roles. Participants in our programmes contribute to industry publications by taking 30-minute interviews and have access to a range of insights from their peer group. We also host engaging virtual roundtable events and interactive panel discussions, often part of wider thought leadership initiatives sponsored by leading brands.
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Quote
Publication
Industry / Sector / Sponsor
Allianz Technology
Shoaib Khan
Senior IT Project Manager @BI & BigData
"In terms of scaling up the IT, our organisation was prepared, so it was rather straightforward. Enabling people to work from remote locations was a different challenge. From the delivery of ergonomic furniture to providing computer equipment, this wasn’t easy."
Telecommunications, Digital Transformation, BT Ireland
Raiffeisen Bank International AG
Zana Pekmez
Head of Customer Intelligence Analytics Products
"It’s very important that all changes are driven to improve CX as an end-result. That’s often not directly possible but they should always be sponsored and prioritized by customer-facing teams and functions."
Banking & Finance, Fintech, Modulr
Curve
Nathalie Oestmann
COO
"An area of significant customer change has been in defragmentation in the sector where fintechs have emerged to offer specifically tailored needs."
Banking & Finance, Fintech, Modulr
Coinrule
Oleg Giberstein
Co-Founder & COO
"Crypto payments and the replacement of card schemes with crypto wallets are big changes coming. At the moment there are too many parties involved that need to talk to each other to work. Lots of people don't want to bother with cards for payments anymore."
Banking & Finance, Fintech, Modulr
Fidelity Payment
Ari Eder
Head of Product
"Covid pushed existing innovation to the forefront but is not an innovator in itself."
Banking & Finance, Fintech, Modulr
OakNorth Bank
Shubhanga Prasad
Director, Strategy (Product & Tech)
"Things that are core to our customers’ experience and what we understand well, we build; for the rest, we partner."
Banking & Finance, Fintech, Modulr
Miki Travel
Ingrid Cawood
Finance Director & Company Secretary
"There is ample potential to automate end-to-end and we have made progress but it's not just one-sided. All parties in the supply chain need to have the desire and technical capability."
Banking & Finance, Fintech, Modulr
Aptiv
Fergal Power
Vice-President-Indirect Sourcing & Global Real Estate
"Investment in up-to-date security is critical. The knock-on effects of a security breach are numerous. Customer confidence in your ability to safeguard their information is crucial to customer engagement and no amount of commercial incentives can convince a customer to take a risk with their data. "
Telecommunications, Digital Transformation, BT Ireland
eBay
Rick Casarez
Technical Director - Network Software Engineering and Operations
"Every time there’s a new technology, it’s got to be explored from the security perspective, to figure out what are the vulnerabilities? What are the kill chains that would allow an attacker to exploit it? Once those are identified, the business decides whether they want to take that risk."
Telecommunications, Digital Transformation, BT Ireland
Avery Dennison
Jeremy Smith
Global Head of IT Risk and Security
"At times, legacy application supporters don’t have the skill sets to build new modern applications. So, we’ve done a combination of upskilling and seeking partners, as well as hiring new digital leaders to help us in that transformation. It’s been a multipronged approach."
Telecommunications, Digital Transformation, BT Ireland