Customer Identity & Access Management

Discover the latest insights from the organisations transforming online customer experiences.

Engines of Engagement
How digital and IT leaders are evolving customer personalization securely

Organizations are increasingly seeking to offer customers compelling personalized services. However, issues like high-profile data breaches, overly intrusive digital marketing, and inaccurate customer assumptions resulting from poor data handling can all cause customer dissatisfaction and damage reputation.

The future of digital engagement in an age of compliance

Truly knowing the customer is key to marketing success today. And it’s not just about knowing their name, but understanding their true identity. The technology that makes this possible is known as customer identity and access management (CIAM).

Featured Sponsor

Akamai is a global organization that secures and delivers digital experiences for the world’s largest brands. Its security, web performance and content delivery products enable brands to provide fast, smart and secure customer experiences.

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