Shaping the future with Information Technology

The banking, financial services and insurance sector is facing unprecedented change and uncertainty. At a time when many organisations are looking to reduce costs and gain market share, increased competition has arrived in the form of agile start-ups.

The global pandemic brought travel to a halt, at a time when the sector was already facing huge competition from Internet-based start-ups with agile technology and fast, personalised customer service. Radical change is necessary for organisations to survive and even thrive.

Businesses have seen exceptional change in 2020. Enterprises are under pressure to improve customer service delivery, employees are demanding more convenient and faster access to applications and data, and as networks become more complex, so do security threats.

Following on from our Part 1 eBook, Part 2 encompasses a further 33 business leaders who shared increasing optimism and plans for transformation in 2021. They told us about how they handled the challenges of implementing a complex global infrastructure.

Fuelled by the dual promise of cost savings and business transformation, IT services contract activity in the UK continues to increase, with spend hitting record levels in the first quarter of 2017, despite an uncertain political and economic outlook.

Windows 1.0 was released at the end 1985. Fast forward more than 30 years and the software giant that has long dominated the personal computer operating system market has expanded into cloud, search, email, gaming and unified communications.

The days of the Chief Financial Officer being seen primarily as a bean counter have been receding for some time. Instead CFOs are increasingly occupying a strategic role tied to the insights and empirical data that they can bring to strategic planning.

Organizations are increasingly seeking to offer customers compelling personalized services. However, issues like high-profile data breaches, overly intrusive digital marketing, and inaccurate customer assumptions resulting from poor data handling can all cause customer dissatisfaction and damage reputation.