Interviews Closed

Questionnaire Preview

Navigating AI transformation at scale: How global service providers are reimagining value creation

Book 15 min briefing call Book 30 min interview

TechPros.io thought leadership

community platform offers value

to participants and sponsors

through industry discussions

Value to PARTICIPANTS

Value to SPONSORS

TechPros

FLYWHEEL

INDUSTRY NETWORKING

SOLVE PROBLEMS

PERSONAL BRAND AWARENESS

PEER GROUP INSIGHTS

ENGAGING CONTENT

BRAND ADVOCACY

UNCOVER INTELLIGENCE

PARTICIPANT MEETINGS

Interview program overview

Global service providers—from BPO and IT outsourcing firms to professional services and consultancies—are rapidly adopting AI in hopes of delivering faster, more efficient, and more innovative offerings to their clients. Yet many still struggle to move beyond isolated pilots and "quick wins" to fully scaled transformation that generates long-term value. This research investigates how service providers are orchestrating AI initiatives enterprise-wide—examining data readiness, talent strategy, new engagement models, and measurable business outcomes. Through senior executive interviews (CEOs, Managing Directors, Chief Transformation Officers, Operations Leaders, etc.), we seek to uncover the drivers, enablers, and best practices for AI adoption at scale, ultimately showing how leading firms are reshaping their services—and their client relationships—through technology-led innovation.

Interview questions

How do you see the service provider landscape evolving over the next few years as AI capabilities mature?

What changes are you seeing in how clients think about and value service delivery?

How are you currently identifying where AI can add the most value in your service delivery?

What measurable benefits have you seen from your AI initiatives so far?

Before implementing AI, what foundational improvements in service delivery did you need to make?

How do you decide between quick AI wins and longer-term scalable solutions?

What changes have you made to your service catalogue to prepare for AI implementation?

How are you organizing your data to support both current operations and future AI initiatives?

What specific roles or capabilities have you needed to add to support AI implementation?

How are you helping your clients understand and measure the value of AI-enhanced services?

Interview process

Step 1 - Optional briefing call

15 min

(Optional) Briefing call with TechPros.io. We will go through the details and answer any questions you have.

Book in a 15 minute briefing call here

Step 2 - TechPros.io Interview

30 min

30 minute TechPros.io Zoom interview including an anonymous poll at the end to produce infographics for the report. We summarise your interview and share with the Sponsor to help them prepare for the next call.

Book your interview here

Step 3 - Follow up call

20-30 min

The Sponsor representative will ask you three or four follow on questions to dig a bit deeper into the insights you shared to hopefully pull out some interesting anecdotes and examples for the report. We will then write up your interview 'One Pager' and send to you in advance of the One Pager Review call.

Here is an example of a One Pager

Step 4 - One pager review

15-30 min

We run through your One Pager to capture feedback, discuss any changes and lets you know the expected publication date and any follow on events you might be interested in.

Step 5 - Market view report

Publication

We email you a week before the report is published via a LinkedIn post and then again on the day of the launch, often with a draft post for you to reshare to help raise awareness of the thought leadership.

Here is an example of a Market View Report

Additional Opportunities

We may request to use your interview for the Enterprise Thought Leadership podcast, or there may be some other social media marketing activity which includes your approved One Pager prior to publishing. If this is the case we will first seek your agreement.

What we need from you

Company email

In the calendly booking form please share your company email for future coordination.

Professional headshot

A professional headshot photo is needed for your One Pager, we will coordinate with you via email.

Employment status

Confirmation that you are currently employed and not leaving your employer. It's our promise to all sponsors.

Please follow TechPros.io

About our sponsor

Enate is an orchestration and AI platform built for B2B service providers within the global business process management sector. Founded in 2012 by Kit Cox, the company specializes in optimizing the flow of work in service operations, accelerating digital transformation and enabling human and digital workers to co-ordinate seamlessly. It serves mid-sized to large clients across 60 countries, with delivery centers in the UK, North America, and India. Enate is relied upon by service providers across the financial, insurance, law and professional service industries, with a focus on increasing visibility, automation and efficiency across global service operations, as well as moving beyond traditional labour-intensive models towards technology-driven efficiencies.