INTERVIEW GUIDE
Inside the operation: what business services leaders can and can't see
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Interview programme overview
Most business services leaders trust that their operation is producing results. Few can say with confidence where work is right now, who is doing what, or where things break down between teams.
Through interviews with senior leaders across the sector, we are building a cross-sector picture of operational visibility: where leaders have line of sight, where the blind spots are and what those blind spots cost.
Participants receive a personalised one-page write-up of their insights and gain recognition among senior business services leaders.
Key areas of exploration include:
- Where leaders have visibility across their operations and where the blind spots are
- How work moves through teams and where it breaks down
- The operational foundations needed before technology delivers consistent results
- What has been hardest to measure when proving operational value
- What leaders would advise a peer to get right first
Interview questions
How much of what happens inside your operation can you actually track from request to completion today?
When you look across your service operations today, what can you actually see, and where are the blind spots?
How does work actually arrive and move through your teams today, and where does it break down?
What operational foundations have you had to put in place, or wish you had put in place, before technology could deliver consistent results?
What has been the hardest thing to measure when it comes to the value your operations are delivering?
How does work move between different people and teams, and where does coordination break down?
Where is the biggest gap between how you think your operation runs and how it actually runs day to day?
If you were advising a peer who is about to start this journey, what would you tell them to get right first?
Interview process
Step 1 - Optional briefing call
15 min(Optional) Briefing call with TechPros.io. We will go through the details and answer any questions you have.
Book in a 15 minute briefing call hereStep 2 - TechPros.io interview
30 min30 minute TechPros.io Zoom interview. Questions shared in advance. We produce a short summary of your key points to support a more focused follow-up conversation.
Book your interview hereStep 3 - Follow-up call
20-30 minA short follow-up call with Enate to expand on your insights. TechPros then writes up your interview one-pager and sends it to you in advance of the review call.
Here is an example of a one-pagerStep 4 - One-pager review
15-30 minWe run through your one-pager to capture feedback, discuss any changes and let you know the expected publication date and any follow-on events you might be interested in.
What we need from you
Company email
In the Calendly booking form please share your company email for future coordination.
Professional headshot
A professional headshot photo is needed for your one-pager. We will coordinate with you via email.
Employment status
We ask all participants to confirm they are currently in their role, so your insights reflect your live experience and the publication accurately represents your position.
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About our sponsor
Enate is a process orchestration platform founded in 2012 by Kit Cox, serving business services organisations across 60 countries from delivery centres in the UK, North America and India. The platform gives service operations teams full visibility into how work moves through their organisation, connecting people, processes and technology so leaders can see where work is, who is doing it and where things get stuck.
Enate works with mid-sized to large organisations managing complex, high-volume service delivery across multiple teams and systems.
This research reflects Enate's genuine interest in understanding how senior leaders across the sector experience the gap between what they can see inside their operations and what remains hidden.