Boston Consulting Group’s report outlines five technology trends transforming customer experience (CX): GenAI, spatial computing, 5G, and augmented reality. Dubbed EQ-X, Agent-to-Agent CX, GenUI, XR+AI, and Screenless CX, these trends amplify each other, creating a multiplier effect. Companies are urged to innovate and experiment within these areas to lead in CX transformation, focusing on emotional intelligence, automated interfaces, and immersive experiences [Boston Consulting Group, February 2024].

In collaboration with Boston Consulting Group, MIT Sloan Management Review’s February 2024 report emphasizes the transformation in using AI to enhance KPIs, driving better decision-making and financial benefits. Focusing on AI’s role in redefining performance measurement, it showcases how companies adopting AI-enhanced KPIs outperform, with insights from global executives on leveraging AI for strategic outcomes [MIT Sloan Management Review and Boston Consulting Group, February 2024].

The EY and JPMC whitepaper discusses quantum computing’s impact on security protocols, urging a shift to quantum-safe solutions. It highlights the evolving threat landscape, the need for crypto-agility, and steps for adopting quantum-resistant technologies. The paper provides a detailed guide for organizations on navigating quantum computing challenges, detailing post-quantum cryptography and Quantum Key Distribution strategies for a secure future. [EY and JPMC]

The HITEC and KPMG AI and Data Ethics Survey, involving 160 members across industries, emphasizes the integration and ethical challenges of AI in organizations. It reveals a focus on issues like privacy, integrity, and emerging concerns about bias and accountability. Notably, 74% are engaging with GenAI, underscoring the necessity for responsible AI use. The survey highlights the importance of ethical frameworks in activating core principles more effectively. [KPMG, September-October 2023]

KPMG, in collaboration with the Australian Information Industry Association (AIIA), launched the “Navigating AI” report in March 2023, aimed at guiding government, business, and industry on AI use and adoption. Through client events, the series fostered discussions on AI, focusing on curiosity, acceptance, adoption, continuous learning, and workforce evolution. Key takeaways include the need for informed governance, enhancing question quality for AI interactions, and embracing AI for business problem-solving, highlighting the balance between innovation and risk management [KPMG, 2023].

Deloitte’s 2023 report highlights the crucial transition towards 5G Standalone (SA) Core, with 112 operators in 52 countries investing to unlock 5G’s full potential. The shift from Non-Standalone (NSA) enhances capabilities in broadband, IoT, and low-latency applications. Despite challenges in developing cloud-native infrastructure, leaders like Singtel and Vodafone Germany are pioneering with innovative 5G SA applications, positioning it as essential for the future of telecommunications. [Deloitte 2023]

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