Personalisation is all about integration. With customer expectations higher than ever, the only way to be effective and efficient and to give customers the bespoke experiences they demand is to integrate everything and have a single view of what is happening at all times.
Travel & Hospitality challenges in an era of tech disruption
Business leaders should always be on the lookout for the latest trends affecting their industry today, and into the future. But the trick isn’t just to identify these innovations, but to develop strategies to leverage new technologies for their customers.
How Data-Driven, Customer-Centric Leaders are Changing the Travel Industry
The global pandemic brought travel to a halt, at a time when the sector was already facing huge competition from Internet-based start-ups with agile technology and fast, personalised customer service. Radical change is necessary for organisations to survive and even thrive.