Back to Business Services Community
virtual upcoming
Service excellence in the AI era: operational transformation roundtable
March 20, 2025
2:00 PM GMT
18/25 registered
An exclusive roundtable for service providers exploring how AI and automation are reshaping service delivery models and client expectations. Participants will share strategies for AI implementation, discuss operational efficiency improvements, and explore new service delivery models.
Event objectives
Share AI implementation strategies across service operations
Explore new service delivery models enabled by automation
Discuss client communication strategies during digital transformation
Develop frameworks for measuring AI ROI in service environments
Event agenda
1
Welcome and introductions (10 minutes)2
Current AI initiatives roundtable discussion (20 minutes)3
Breakout sessions: Implementation challenges (15 minutes)4
Group discussion: Future service models (10 minutes)5
Next steps and networking (5 minutes)Register for this event
Featured speakers
Geoffrey Doran
VP Digital - Head of CX Transformation
EXL
This event is sponsored by
