Business services community
A community for leaders in business process outsourcing, corporate services, and professional services who are navigating digital transformation and operational excellence.
The business services challenge
of service providers using AI tools
achieving scaled implementation
client satisfaction improvement needed
Service providers face pressure to deliver enhanced value whilst managing operational complexity.
Client expectations
Rising client expectations for faster delivery, enhanced quality, and competitive pricing.
Operational complexity
Managing multiple service lines, geographic locations, and varying client requirements.
Technology integration
Integrating AI and automation whilst maintaining service quality and workforce engagement.
Intelligent service delivery
The focus is on creating intelligent service delivery models that combine human expertise with AI capabilities to deliver enhanced client value whilst improving operational efficiency.
Process automation
AI-powered workflow optimization and task automation
Quality enhancement
Maintaining service excellence through technology
Client value
Delivering enhanced outcomes and competitive advantage
How our community helps
Our community brings together service providers who are transforming their operations through AI and digital technologies. Whether you're leading BPO operations, managing corporate services, or directing professional services transformation, you'll connect with peers tackling similar operational challenges.
Service delivery optimization
Implementing AI to enhance service quality and efficiency
Client relationship management
Managing client expectations during digital transformation
Workforce transformation
Upskilling teams for AI-augmented service delivery
Operational excellence
Achieving efficiency gains whilst maintaining quality standards
Whether you're implementing AI-powered process automation, designing new service delivery models, or managing the cultural change required for digital transformation, our community provides peer-tested solutions from leaders who understand the unique challenges of service provider operations.
Upcoming events
Join our collaborative forums designed for business services leaders driving operational transformation.
Service excellence in the AI era: operational transformation roundtable
An exclusive roundtable for service providers exploring how AI and automation are reshaping service delivery models and client expectations. Participants will share strategies for AI implementation, discuss operational efficiency improvements, and explore new service delivery models.
View details & registerDigital transformation in professional services: scaling innovation across global operations
A forum addressing the challenges of implementing digital transformation initiatives across multiple service lines and geographic regions. Leaders will collaborate on solutions for change management, technology adoption, and maintaining service quality during transformation.
View details & registerPast events
Explore insights and outcomes from our previous community events.
Navigating AI transformation at scale: how global service providers are reimagining value creation
A comprehensive discussion on moving from AI pilots to scaled implementation across service operations. Key insights included frameworks for measuring AI ROI, strategies for client communication about AI-enhanced services, and approaches to workforce transformation that maintain service quality.
View resultsCommunity members
Meet the business services leaders who are part of our community.
Geoffrey Doran
VP Digital - Head of CX Transformation
EXL
Jessica Samadi
Director of Operations
ZEDRA
Vinti Mathur
Director of Transformation Services
Genpact
Stephanie Hamon
Head of Legal Operations Consulting
Norton Rose Fulbright
Ready to join the discussion?
Connect with business services leaders who are transforming their operations through AI and digital technologies whilst maintaining service excellence and client satisfaction.